I’m technologically Challenged
My children say I’m technologically challenged and they’re right. Computers and websites ARE beyond me at times, so I’m feeling particularly proud of myself right now. Somehow I managed to complete a late request for air miles on the Aeroplan website. I can hardly believe it.
It had been well over a year since I was able to travel. That meant I’d not seen Michael and daughter Susan’s new home in Nevada. New hip firmly in place, I could finally make it and even climb the 17 stairs (Susan counted them) up to their second floor to see every corner of their lovely abode. Before anything else could go wrong, off I went.
I was so excited, I didn’t focus much on details or the fact I was traveling on the July 4th holiday. It cost more? So what? It was well worth it. Son Rafi, his Chandra, and their Remy drove from San Francisco to join us. Everyone spoiled me and I had one of the best birthdays ever.
Whether because I hadn’t ordered airline tickets for so long, or just forgot — yes, that’s possible too — I didn’t get my air miles added to my Aeroplan account. Maybe now that I’m a real bionic woman I’ll be able to use them.
The dozens of hard copies generated by this transaction in our modern, ‘paperless’ society were stacked high here and there wherever I’d dropped them upon my return, gathering dust on my desk, guest bed and the dining table — how could there be so many?
I felt guilty
They stared at me accusingly every time I walked past, making me feel guilty. I know very well how to feel guilty. I do that almost as well as I worry. They had no choice but to wait for me to clear up other matters deemed more important on my long ‘to do’ list. Finally it was time to bite the bullet.
It must be here somewhere
First thing that morning I took a deep breath and tackled the stacks. I refused to be overwhelmed by the quantity. I started by eliminating and setting aside all the extra pages and pages of legal stuff nobody reads anyway. Those papers themselves could have represented a whole tree.
I got on the phone
I got on the phone and spoke with a woman at Aeroplan, who confirmed, indeed, I hadn’t claimed the miles. She gave an involved explanation of what I needed to do, besides which, she seemed sure the expertise I required was beyond me. Plus, at this late date, it could only be accomplished on their website. It sounded so difficult, I now wonder if she was purposely trying to discourage me.
That’s all I needed. Challenge me and I’ll surely take you up on it. Well, waddaya know!
That’s all I needed.
After I assured them I wasn’t a robot and filled in all the spaces for the two flights home, it seemed to work. Was I sure it was right? Did I know I’d receive credit for my missing miles? Would they believe I’m not a robot? I had no idea. However no red flags went up, the request was accepted, and they acknowledged by yet another email they’d received it. Hurrah!
It was reassuring to know just that it went through. That, in itself, was an accomplishment. I decided if I do get the air miles, I’d let you know. I did hear from them.
Here’s what their email said:
Your missing miles have been deposited. We’re pleased to let you know that your request for missing miles for (my name) on ticket number 274939843639 has been approved and 896 miles from the following credit request(s) has/have been deposited:
True, that’s not such a big deal, however, I made it on their website — and that IS a big deal!